Essay: Customer Satisfaction in the Modern World Hotel Industry

Sample Essay


The objective of the research is to develop a practical comprehension of customer satisfaction as it exists with regard to employee satisfaction in the modern day hotel industry.

Research Questions

The research shall be developed in order to acquire an understanding that can adequately answer the following questions. However, it is important to note that these questions shall not be allowed to limit the scope of the study since a majority of the research shall be exploratory.

  • To evaluate whether a legitimate dependency exists between employee satisfaction and customer satisfaction?
  • To evaluate the manner in which employee satisfaction influences customer satisfaction?
  • What are the key drivers of customer satisfaction in the hotel industry and how are they reliant on employee satisfaction?
  • What are the key drivers of employee satisfaction in the hospitality industry?

Business Question

What are the factors of employee satisfaction that influence the development of customer satisfaction in the hotel industry and how are employee satisfaction and customer satisfaction related for such a scenario?

The research shall consider this question as the fundamental frame of reference for this research. This question shall also serve as a channel to the practical inference of the research and shall be addressed individually in the conclusion for the same reason.

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