In order to ensure that passengers are present in all the seats and the maximum possible number of seats is sold, it is essential to ensure that consumers are provided with the highest degree of accessibility to ticketing services. The establishment of an e-ticketing service can serve as a onetime expense that will not only dramatically reduce ticketing costs but can also be expected to increase access to ticketing services for consumers.
It is therefore advised that a large number of customer ticketing centers are replaced by a smaller number of customer facilitation centers and consumers are encouraged to carry out seat reservation procedures over the internet (United States General Accounting Office 2003). This approach towards ticketing and seat reservation will allow the airline industry to save up on valuable finances that may otherwise have to be committed and channeled towards travel agent commissions.
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